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View compareFrequently Asked Question

Sudden decrease in battery life
**Possible causes**:
- Battery aging (especially lithium batteries that have been used for more than 2 years)
- Low temperature environment (it is normal for battery life to decrease by 20%-30% in winter)
- Frequent sudden acceleration/overload riding
- Incompatible charger or bad charging habits (such as often not fully charged)
Unable to charge or abnormal charging
**Possible causes**:
- Damaged charger
- Poor contact of the charging port (oxidation, dust blockage)
- Faulty battery protection board
- Charging environment temperature is too low
Abnormal noise or vibration of the motor
**Possible causes**:
- Bearing wear (common in high-mileage vehicles)
- Water ingress into the motor causes internal rust
- Gear or belt damage (some models)
Insufficient power or sudden power failure
**Possible causes**:
- Insufficient battery voltage
- Controller overheat protection
- Motor Hall sensor failure
- Poor line contact